TERMS OF USE

Terms of Use


General Information

Welcome to cigarsgalaxy.gr

For questions, queries or clarifications regarding the terms and conditions of the current agreement or for comments and complaints about our website please contact us at the following address : 5, Platonos, Hellinikon, Greece, Postal Code 16777 or by phone on +30 2104960987 and by e-mail at info@cigarsgalaxy.gr.


General Terms of Use

Every user/visitor, uses the current website on his own, exclusive, responsibility and its content can not be considered in any way as providing advice or encouragement, direct or indirect, to users / visitors to take any action.

Use of the current website must me solely for legitimate purposes and the user / visitor is obliged to use it in accordance with the law and to refrain from actions or omissions that may cause damage or malfunction of the site or affect or endanger the provided services.

Before using the current website and its services, all users / visitors are requested to read carefully and comply with the following terms and conditions (hereinafter the “Terms”) governing the use of our e-shop and the websites it contains, which are binding for all visitors and users.  When a user / visitor of the current website chooses to register as a member of the site automatically accepts the current Terms. Using of our e-shop and the services provided implies unconditional acceptance of these Terms by users / visitors. A user / visitor who disagrees with these Terms is asked not to use the current website.


The website cigarsgalaxy.gr and services offered are addressed exclusively to adults over 18 years of age with full legal capacity.

Minors are prohibited from using or visiting the current website and conclude transactions. We accept no liability for any visit or use of this website by minors since we cannot control the identity of incoming users / visitors.

By completing an order you agree that you know and accept the Terms of Use and that all transactions will be subject to the Terms of Use. Please read carefully the Terms of Use and make use of our services only if you agree.

If any one of the Terms of Use is or becomes invalid the remaining Terms of Use governing the operation of cigarsgalaxy.gr will not be affected.


Cigarsgalaxy.gr reserves its right to unilaterally modify or update these Terms and Conditions of transactions made through the online shop. Cigarsgalaxy.gr will inform users for any modification or changes, through the website of the current online shop. Any changes of these Terms does not apply to orders which you have already done.


We make every possible effort to provide high quality services and to ensure the accuracy, completeness, validity and clarity of the information and the overall content of the current website, however we are not responsible for inaccurate product descriptions. The current web site provides the content (e.g. information, names, photos, illustrations etc.), products and services “as is” without any warranty expressed or implied in any way.

Please contact us by phone or e-mail in case you find that a product is offered in an unusual high or low price compared to the market value before proceeding to order.


Cigarsgalaxy.gr is not responsible for side effects or damages caused by use of ordered products due to improper product selection by the user, careless or improper use of the products or manufacturers fault such as fault during manufacture, insufficient information or instructions accompanying the products, quality of manufacture, material safety and actual defects. In case of a defected product, our liability is limited to the obligation of replacement if the product return conditions are met.

All users / visitors are advised to use protection software against viruses or other harmful programs and elements.


Cigarsgalaxy.gr is not responsible for any permanent or temporary incapacity and delays in acceptance and execution of orders and delivery of ordered products due to force majeure, extreme weather conditions, natural disasters, emergencies, strike, fire, malfunction of cooperating courier companies, accidental damage or destruction of products before delivery to the user and after shipment, illegal operations of the counterparty or a third party, malfunction of Internet Payment Processing Provider (eg. Bank) or Hosting Service Provider (Host Provider) or Internet Service Provider (ISP) or Access Service Provider (Access Provider) or user’s terminal equipment, incorrect data provided by the user and any other event preventing the proper performance of its contractual obligations.

Every visitor – client is exclusively responsible for the personal information that registers on cigarsgalaxy.gr Also every visitor – client is exclusively responsible as individual for the content of the reviews that registers on cigarsgalaxy.gr Cigarsgalaxy.gr has no civil or criminal liability for visitors – clients rating posts about the products presenting on cigarsgalaxy.gr. Cigarsgalaxy.gr in any case shall be deemed to accept the visitor’s – client’s reviews in any way. Main purpose of product’s reviews is to express personal opinion and to communicate.  Reviews shall not have insulting content. Ratings referring with empathy and depreciation to the products shall not be published.


Personal Data

Management and protection of cigarsgalaxy.gr user’s / visitor’s personal data is subject to the relevant provisions of Greek Law 2742/1999 for protection of the individual and protection of personal data as supplemented by the decisions of the Commission for the Protection of Personal Data and Presidential Degrees 207/1998 and 79/2000 and article 8 of Law 2819/2000 and European law, Directives 95/46/EK and 97/66/EK.

We do not disclose, publish, sell or trade your personal information.

Cigarsgalaxy.gr treats all personal information as confidential and shall not disclose to any third party (natural or legal person) for any reason, except as may be required by law and the relevant authorities.

Cigarsgalaxy.gr maintains files with personal information send by the user / visitor, considered essential for the operation of the online shop and the provision of services through it.

Delivery of products is made by partner courier companies in which we promote the necessary personal information of users, such as full name and shipping address, in order to deliver the orders.

The users / visitors are allowed to correct, change, supplement or delete data and information supplied to cigarsgalaxy.gr.

 

Personal data provided voluntarily and with the consent of the users / visitors of the current website, may be gathered in a file by cigarsgalaxy.gr, stored and processed in order to inform the users / visitors about new products, contests, advertising and product promotion, market research and communication.

The legal representative of the company will be the holder and controller of the file containing any personal data collected for the reasons described above. All files containing personal data will be stored at the company’s legal representative’s headquarters.


Behavior and Obligations of users / visitors

All users / visitors of the current website are required to comply with all relevant Greek, European and International laws and regulations, included but not limited to laws concerning the protection of intellectual property, protection of personal data, protection of competition etc. All users / visitors are also obliged to use the current website and the services provided through this, in an ethical manner consistent with the Terms described in the current document.

All users / visitors agree that they will not use the current website to send, by e-mail or transmit in any other way or publish, content that is unlawful, harming, threatening, abusive, harassing, sycophantic, defamatory, vulgar, indecent, profane, libelous, violates the privacy of others, shows empathy or expresses racial, ethnic or other discriminations, content that might cause harm to minors in any way, that is not allowed to be transmitted in accordance with the law or contractual and management relations (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), or content violating intellectual and industrial property or other proprietary rights of third parties, content that contains software viruses or any other computer code, files or programs designed to interrupt, damage or destroy  the operational equipment, computer software or hardware.

All users / visitors of the current website are obliged to not commit any acts or omissions that may damage or disrupt the operation of this website or the access of other users / visitors or commit acts that may endanger the provision of the services offered by cigarsgalaxy.gr. Any illegal or contrary to the Terms use give rise to compensation of cigarsgalaxy.gr for any damage or loss suffered as a result of such behavior. All users / visitors are also required to not provide false personal information, to not impersonate any other person, to not send unwanted (junk) or group e-mails or multiple copies of messages and gather information about other users / visitors of this website without their consent, including financial data and e-mail addresses.

To the extent that the use of the current website is possible in the wider internet, this should be according the conditions dictated by the “Code of Conduct for Internet Users" (Netiquette). Use of practices opposing this code is expressly prohibited.

Any user / visitor of this website ignoring the applicable law and/or these Terms, entitles cigarsgalaxy.gr to take any necessary measures and all necessary actions to address such behavior. In such cases, for example, cigarsgalaxy.gr, is entitled to restrict access to services provided through the current website, or delete, edit or remove messages, always respecting the principle of proportionality.

Any costs or compensation may cumber cigarsgalaxy.gr due to user’s / visitor’s violation of the obligations under the current Terms shall be paid by the specific user/visitor directly in cigarsgalaxy.gr immediately and without any court action.


Newsletter – Promotional and Informational Messages

The user / visitor of the current website has the ability to request information on new products available in cigarsgalaxy.gr or any other offers, by receiving promotional-informational messages via phone, e-mail or by post. The user / visitor who wishes to stop receiving such messages may require discontinuation of the service.

Cigarsgalaxy.gr provides the ability for users / visitors of the current website to receive newsletters at their e-mail address as long as they declare that they want this service.

Registration to our newsletter service is not mandatory in order to use our online store for purchasing products and it is activated by inserting your e-mail address to the specific field on our page. By completing registration you are consenting to receive information and promotional material for products and services and also related advertising messages by our Company.

Cigarsgalaxy.gr is not responsible for undelivered newsletters.

Newsletters may end up in “spam” folder so please check if they are stored in the specific folder. In case you wish to cease receiving informative newsletters or you wish to unsubscribe from the service please contact us via e-mail.


Intellectual Property Rights (copyright)

Except the specified exceptions (intellectual property rights of third parties and affiliates) all cigarsgalaxy.gr content, including images, graphics, photographs, drawings, texts, provided services and, generally, all the files of the current website, are intellectual property of cigarsgalaxy.gr and they are protected by relevant regulations of Greek and European Law and International Conventions on Trademarks and industrial and intellectual property, and unfair competition.

Any copying, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale of part or all of the contents of the current website for any purpose other than personal use, is strictly prohibited unless cigarsgalaxy.gr gives written consent.


Cookies

Cookies are small text files stored on your hard drive and used by our website for the operation of your virtual shopping card and for marketing purposes. You can disable cookies from your browser but in this case you will not be able to purchase products from our online store.

Cookies help us to collect information on the efficiency of our website, to improve the content and to adapt to our customers’ preferences. They also provide us with valuable information that helps us to measure the effectiveness of our promotion and advertising.

You can find additional information on cookies, instructions on how to manage and delete, at www.aboutcookies.org


Links

Cigarsgalaxy.gr may contain links to other websites. For the content and services provided by these websites, cigarsgalaxy.gr bears no responsibility or any warranties on the continuous and safe accessibility.

It shouldn’t be considered in any way that cigarsgalaxy.gr accepts or endorses the content or services provided by internet sites that it refers or links in any way. For any issues or problems arising during the visit of the listed websites solely responsible is the individual manager or owner of those websites.

Cigarsgalaxy.gr provides you with the choice of interaction with social media such as Facebook. These features might allow access and/or connection to your accounts on social networks. We do not control services provided by social networks and your profiles in them and we can not change your privacy settings to these services or to set rules on how to use your personal information in such services.


Applicable law

Any dispute arising from the use of the current website or related to these Terms, and if consensual arrangement is not possible, is subject to the jurisdiction of the courts of Athens, Greece.

Greek Law is applicable for any dispute regarding the interpretation and application of these terms and conditions and any other issue related to the use of cigarsgalaxy.gr.

You can order products via the online order form at cigarsgalaxy.gr or even by e-mail at info@cigarsgalaxy.gr and by phone on +30 2104960987. All orders are subject to acceptance of the online shop. You will be notified by e-mail or by phone about the order acceptance.

In case of incorrect entry of information during your registration or placement of order, you agree that you may be required to compensate us for any additional costs arising from your incorrect entries.

The various product offers are valid whilst stocks last. If a product is not available we will contact you immediately to cancel your order and return the purchase price.


Payment-Transaction Security

We accept payments by credit or debit card Visa, MasterCard, PayPal, bank transfer or cash on delivery (COD). Upon request you have the ability to pay and receive the ordered goods from our headquarters.

Transactions over 1.500,00 € are not allowed in cash and in this case you cannot select to pay “cash on delivery” (COD). Cash on delivery is also not possible in case you request to receive your order from our headquarters. Data imported during making an online payment are not audited, processed or stored by cigarsgalaxy.gr.

If selected payment method is by electronic bank transfer through one of cigarsgalaxy.gr partner Banks, the order is shipped when the bank transfer appears to our corresponding bank account. The integration time and appearance of bank transfers may vary (the usual time frame is 2 to 3 working days). If there is no deposit within 3 working days from the order then the order is automatically canceled. Any charges during bank transfers are related to bank institutions and not to cigarsgalaxy.gr.


Shipping

We cooperate with ACS Courier, Geniki Taxydromiki & Courier Center for deliveries of our products throughout Greece and UPS Courier for overseas deliveries.

We take all necessary measures to deliver the order on time as part of the master delivery schedule of the carriers. We can not guarantee neither the arrival time nor the exact delivery time of the order as they both depend on the courier company.

If you live in an inaccessible area you might have additional charges in accordance with the policy of each Courier.


Retention of Title

The delivered goods remain the seller’s property until the final, full and complete payment of the price.

If, upon receipt of your order you notice any defective or damaged goods please contact us immediately.


Cancellation – Withdraw – Refunds

You are entitled to cancel your order for few hours via e-mail or by phone on +30 2104960987 as long as it is not already prepared and packaged for delivery.

You have the right to withdraw from the contract and return the purchased products without the obligation to inform us on the reasons you wish to return the goods within fourteen (14) calendar days from the date you received the products.

Returns are accepted only if the products you wish to return are unused, in perfect condition as when received without opened or damaged packaging. Returned products must be accompanied by the original purchase document (sales receipt or invoice) and all their accompanying documents and a completed “Form of Withdrawal” provided in this online store. If payment was made by credit card the product should also be accompanied by the original receipt issued by the bank.

In the above case you are charged only with the costs of such return.

Products returned are on customer’s own risk.

In case of returned products, refund will be completed within fourteen (14) calendar days. The refund will be made the same way the customer used to pay the order unless otherwise agreed with the customer, without undue or unreasonable delay.

In case the returned products are damaged or incomplete, cigarsgalaxy.gr has the right to unilaterally set-off claim against the customer for damages due to value loss of products.

The criteria for the definition of products excluded from exercising the right of withdrawal are determined by Law such as the fragile nature of products or the ease of alteration or the short expiration date, on the basis of statements and relevant maintenance and storage instructions as they appear on product labels and where the products supplied are not suitable for return once unsealed for health protection and hygienic reasons.


Guarantee

The product guarantee is provided by the manufacturer and not by the online store. The store is acting as an intermediate between the Customer and the Supplier for the repair or replacement of defective products. The supplier on its own choice undertakes to repair or replace the product or device.

Edition: May 2018